Shady Aly Abdel Sattar
Infrastructure Service Manager | Senior IT Infrastructure & Cloud Specialist
About
Highly accomplished Infrastructure Service Manager with over 20 years of expertise in designing, implementing, and managing complex IT infrastructures, specializing in Linux/Unix, enterprise storage, virtualization, backup solutions, and cloud technologies (OpenShift, AWS, Kubernetes). Proven leader in managing technical support teams, developing strategic proposals, and delivering high-impact solutions that optimize system performance, ensure data integrity, and drive operational efficiency across diverse client environments.
Work
Summit Technology Solutions
|Infrastructure Service Manager
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Summary
Led the Infrastructure Service team, overseeing strategic planning, technical implementations, and client engagement for critical IT infrastructure projects.
Highlights
Managed and mentored a team of support engineers, fostering skill development through training plans and experience sharing to enhance overall team capability.
Developed and presented comprehensive technical and financial proposals for infrastructure and professional service tenders, securing new contracts and expanding service offerings.
Successfully implemented and configured OpenShift clusters using UPI and IPI on VMware and bare-metal, along with ODF and multi-cluster management, enhancing containerized application deployment.
Directed the implementation and configuration of various enterprise storage solutions including HPE Alletra 9000, Primera, 3PAR, StoreOnce, Dell EMC Unity, and Dell DataDomain, ensuring robust data management.
Designed and implemented disaster recovery solutions using VMware vSphere Replication, SRM, and RecoverPoint for VM, significantly reducing potential downtime and ensuring business continuity.
Summit Technology Solutions
|Support Team Leader
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Summary
Directed a technical support team, providing leadership and hands-on expertise in the implementation and administration of diverse IT infrastructure solutions for clients.
Highlights
Provided technical leadership and guidance to support team members, facilitating knowledge transfer and skill enhancement for junior staff through structured training and mentorship.
Contributed to the creation of technical and financial proposals, aiding in the acquisition of new infrastructure and professional service tenders.
Successfully implemented and configured OpenShift virtualization and migrations utilizing specialized migration toolkits, streamlining transitions for critical client systems.
Managed the installation and configuration of enterprise backup solutions including Veeam Backup & Replication and Veritas NetBackup, ensuring reliable data protection and recovery capabilities.
Executed the implementation and administration of VMware vSphere ESXi and vCenter environments, optimizing virtualized infrastructure performance and availability.
HP (Hewlett Packard Saudi Arabia)
|Outsourced HPE Senior Storage and Backup Administrator @ RSAF (Royal Saudi Air Forces)
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Summary
Served as a senior administrator within the infrastructure team, specializing in storage and backup solutions for the Royal Saudi Air Forces.
Highlights
Administered and supported HP EVA storage systems, ensuring high availability and optimal performance for critical military operations.
Managed and troubleshot HP Data Protector backups, maintaining data integrity and efficient recovery processes for sensitive information.
Performed SAN administration and zoning, optimizing storage area network performance and access controls.
Summit Technology Solutions
|Senior Unix and Linux Support Engineer
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Summary
Provided advanced technical support and engineering expertise for Unix and Linux systems, hardware, and storage solutions.
Highlights
Administered HP-UX systems, including software installation, LVM management, and network services configuration, ensuring stable operating environments.
Provided comprehensive hardware support and administration for HP Blade systems (Proliant and Integrity) and HP Virtual Connect, optimizing server infrastructure.
Implemented and configured HP Service Guard Cluster and Red Hat Cluster Suite, enhancing high availability and fault tolerance for critical applications.
Managed the installation, configuration, and troubleshooting of HP Data Protector, including integration with MS SQL Server, Exchange, and Oracle for disaster recovery backups.
Executed 3PAR storage installation, startup, configuration, and dynamic optimization, improving storage efficiency and performance.
Abu Dhabi Islamic Bank
|Senior UNIX and Linux and Storage Administrator
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Summary
Administered UNIX, Linux, and enterprise storage systems, ensuring robust and secure IT operations for a leading financial institution.
Highlights
Performed Solaris administration, including performance monitoring, configuring auditing (BSM), and Role-Based Access Control (RBAC) to maintain system security and compliance.
Managed and imported replicated LUNs in the Disaster Recovery (DR) site, ensuring data availability and business continuity in critical scenarios.
Executed Sun Cluster installations and configurations, managing multi-node resources and troubleshooting to ensure high availability for core banking applications.
Administered EMC Clariion Storage models (CX4-480 and CX4-240), including creation and expansion of LUNs and LUN migration, optimizing storage utilization.
Configured and administered asynchronous replication (MirrorView) failover and failback, and used CLI to schedule host-based snapshots, enhancing data protection strategies.
ORASCOM TECHNOLOGY SOLUTION
|HP-UX and Linux Support HP Hardware Support Engineer
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Summary
Provided specialized hardware support for HP-UX and Linux systems, ensuring optimal performance and reliability for diverse client infrastructures.
Highlights
Delivered expert-level hardware support for HP-UX and Linux environments, resolving complex issues to minimize downtime and maintain system stability.
Performed proactive maintenance and troubleshooting on HP hardware components, extending equipment lifespan and preventing critical failures.
Collaborated with technical teams to diagnose and rectify hardware-related performance bottlenecks, optimizing system efficiency.
Documented support procedures and solutions, contributing to a comprehensive knowledge base for future reference and team training.
Soficom (Internet Service Provider)
|Unix System Administrator
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Summary
Administered Unix systems, focusing on Solaris Sparc and Intel servers, network services, and database management for an Internet Service Provider.
Highlights
Administered Solaris Sparc and Intel servers, ensuring continuous operation and optimal performance for critical ISP services.
Managed system backups and package management, safeguarding data integrity and facilitating efficient software deployments.
Administered DNS servers, Sendmail, and Exim Mail servers, ensuring reliable email and domain name resolution services.
Administered MySQL databases on Solaris and Linux servers, supporting data storage and retrieval for various applications.
Education
Cairo University - Faculty of Engineering
B.Sc.
Communication & Electronics Engineering
Languages
English
Certificates
HPE ASE - Storage Solutions Architect V2
Issued By
HPE
Dell EMC Information Storage and Management Version 4.0 (ISM v4)
Issued By
Dell EMC
HP 3PAR solution Qualification HP3PAR service Qualification
Issued By
HP
HP CSA (Unix system Administrator)
Issued By
HP
LPIC (Linux professional Institute certified) ITIL V3 Foundation
Issued By
Linux Professional Institute
Vsphere Vmware Datacenter virtualization VCP 6.5
Issued By
VMware
HP StorageWorks EVA 4400 Hardware Installation & Startup Solution HP Modular Storage Arrays (MSA) Service Qualification
Issued By
HP
HP Store Virtual (P4000/43xx/45xx) Service and Solution Qualification 2/6
Issued By
HP
Data Protection Curriculum 2025 certification acquired
High-end Storage Curriculum 2025 certification acquired
Midrange Storage Curriculum 2025 certification acquired
HP AIS - StorageWorks Integration [2011]
Issued By
HP
Skills
Operating Systems
Red Hat Linux, HPUX, Solaris, Unix Administration, Linux Administration.
Containerization & Orchestration
Kubernetes, Red Hat OpenShift, OpenShift Data Foundation (ODF), OpenShift Virtualization, OpenShift Multi-cluster, Docker.
Cloud Platforms
AWS Architecture, Public Cloud AWS.
Virtualization
VMware vSphere, vCenter, vSphere Site Recovery Manager (SRM), vSphere Replication, RecoverPoint for VM, Citrix Virtual Apps and Desktops (VDI).
Enterprise Storage
HPE Alletra 9000, HPE Primera, HPE 3PAR, HPE StoreOnce, HPE EVA, HPE MSA, HPE P4000, HPE P2000 (MSA), Dell EMC Unity, Dell VxRail Hyperconverged Infrastructure, Dell DataDomain, EMC Clariion (CX4-480, CX4-240), SAN Zoning, Cisco SAN Switches, Brocade SAN Switches, LUN Management, Replication (Asynchronous, MirrorView), Snapshots, Fast Cache, FAST VP, ESRS.
Backup & Disaster Recovery
Symantec NetBackup, Veritas Backup Exec, HP Data Protector, Veeam Kasten for Kubernetes, Veeam Backup & Replication, Disaster Recovery Protected Sites, Automatic Image Replication (AIR).
Automation & DevOps
Ansible, GIT, Jenkins.
High Availability
Red Hat Pacemaker, HPE Serviceguard, Solaris Cluster, HP Service Guard Cluster, Sun Cluster.
Networking & Infrastructure
HP Virtual Connect, DNS Servers, Sendmail, Exim Mail Servers.
Databases
MySQL, MS SQL Server, Oracle.
Leadership & Management
Team Management, Technical Consulting, Proposal Development, Training & Mentorship, Customer Support Contracts.
References
References
References are available upon request